Mattress Claim Process for Damaged or Defective Products

If you believe your mattress has arrived damaged or has a manufacturing defect, you may submit a claim using the form below. The claim must be submitted within one week of receiving your product. 

Claim Information & Requirements

How Do I Submit a Defective on Delivery Claim?

To begin a claim review, please complete the below form and upload all required documentation.

You will need:

  • Date of delivery 
  • A clear photo of the product defect 
  • A photo of the law tag (with full serial number)

All required items must be submitted before review can begin.

What Photos Are Required?

Please upload clear, well-lit images of:

1. Area of Concern

  • Close-up clearly showing the issue

2. Law Tag

  • Both sides visible
  • Serial number legible

Incomplete photo submissions may delay processing.

What Happens After I Submit?

  • Claims are reviewed within 5 business days
  • You will receive an email once a determination is made

If approved:

  • We will schedule the delivery of replacement mattresses and the removal and disposal of the defective mattress

Replacement delivery typically occurs within approximately 2-3 weeks after the approval form is signed.

Need Additional Help?

For warranty-related questions, contact: gp-epwarranty@tempursealy.com