Mattress Limited Warranty & Claim Process
We stand behind the quality of our mattresses and are committed to resolving any manufacturing defects covered under our Limited Warranty.
To ensure a timely review of your claim, please carefully follow the instructions below and submit all required documentation.
If your product arrives damaged or is defective, please visit this page to submit a claim.
Warranty Information & Requirements
How Do I Submit a Warranty Claim?
To begin a warranty review, please complete the claim form and upload all required documentation.
You will need:
- Clear photos of your mattress and foundation without any linens
- A close-up of the issue
- A photo of the law tag (with full serial number)
- Proof of purchase (required if law tag is missing)
All required items must be submitted before review can begin.
What Photos Are Required?
Please upload clear, well-lit images of:
1. Mattress Overview
- Full mattress without bedding
- Mattress on its base/foundation
(These may be combined into 1–2 images.)
2. Area of Concern
- Close-up clearly showing the issue
3. Law Tag
- Both sides visible
- Serial number legible
4. Foundation / Box Spring
- Clear image showing support system
Incomplete photo submissions may delay processing.
What Happens After I Submit?
- Claims are reviewed within 5 business days
- You will receive an email once a determination is made
If approved:
- An Approval Form will be emailed to you
- A signed Approval Form is required
- A $140 service fee covers:
Delivery of replacement mattress
Removal and disposal of defective mattress
Replacement delivery typically occurs within approximately 3 weeks after the payment of the $140 service fee.
Need Additional Help?
For warranty-related questions, contact: gp-epwarranty@tempursealy.com or call 800-707-3259
